529 Capp Harlan Road, Tompkinsville, KY 42167 (270) 487-9231 Patient Portal | Careers | Contact Us
MCMC > Directory > Departments > Patient Financial Services

Patient Financial Services

Thank you for visiting the Patient Financial Services department page. We are staffed with 18 full and part-time employees. We are here to manage the patient’s account from registration until the account is paid.
Hours of Operation
  • Business Office
    Monday - Friday, 8 am - 4 pm
  • Cashiering services
    Monday - Friday, 7 am - 9pm
    Saturday - Sunday, 12 pm - 9pm
  • Registration services
    24 hours daily
General Information
Financial Arrangements:
  • Charges not covered by Medicare or other insurance will be the responsibility of the patient/guarantor.
  • Individuals presenting for service or admission without valid insurance coverage will need to make arrangements regarding payment. Our Patient Financial Counselor may be reached at (270) 487-9231 ext 1141.
  • Charges for professional services by the radiologist will be billed separately by their office.
Medicare:
Monroe County Medical Center accepts assignment for all covered Medicare services and will bill the Medicare program on the patient’s behalf. If the patient has supplemental insurance, the hospital will bill the carrier as well. All charges for non-covered services, as well as any deductible or coinsurance amounts, will be the patient/guarantor’s responsibility. The Medicare Clerks may be reached at 270/487-9231 ext 1324 or ext 1380.
Insurance:
Monroe County Medical Center accepts all insurance for covered plan services and, as a courtesy, will bill the insurance carrier for the patient. However, the patient/guarantor will ultimately be responsible for payment including all applicable deductible and coinsurance amounts.
The hospital expects insurance payment within (30) days of final billing. If the payment is not received, the patient is encouraged to call their insurance carrier and assist in obtaining payment. The Insurance Clerk may be reached at (270) 487-9231 ext 1320.
Responsibilities and Purpose
The Patient Financial Services Department, or Business Office, provides emergency room, outpatient, clinic and inpatient admission/registration services. The department also handles insurance billing, collections and switchboard operations.
Services Provided
  • Registration of patients
  • Filing of Insurance
  • Collections
  • Switchboard
  • Cashiering
Contact Information
For more information or if you have questions or concerns, please contact us:
  • Pam Butler
    Patient Financial Services Director
    (270) 487-9231 ext 1158